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Leisa Reichelt (Blog www.disambiguity.com) is a freelance Usability pro based in London.  After her well received presentation at last year’s event,  she was very, very busy at this year’s Web 2.0 Expo Europe, too. She kicked off on Tuesday with a doubleheader workshop day. Then on Wednesday she spoke about her experience and ongoing project with the redesign of the drupal.org website during the keynotes. But she still found the time for an interview with us. Somehow all Australians I know have that nice, chill attitude, we like that ;-) Thank you for the interview, Leisa, and all the best for your next projects! Now to the show:

Johannes has done a kickass job covering her first workshop Collaboration techniques that work on Tuesday morning. Check it out for pics and slides, also the collection on our friend’s frogpond blog (two almost 100% complete transcripts!). Her second workshop was titled Improving your site’s usability – What users really want. We were live-twittering (starting Oct 21st, 1:02pm, for checking out more links and quotes) and collecting her braindump of usability tips and tricks ;-) Lots of useful hints and advice, great session! A few links:

Book recommendations: (no affiliates!)

• The Inmates Are Running the Asylum: Why High-tech Products Drive Us Crazy and How to Restore the Sanity by Alan Cooper
• The Design of Everyday Things by Donald A. Norman
• Web Form Design by Luke Wroblewski
• and, of course ;-) Don’t make me think by Steve Krug (come on, you’ve read this one already …)
• We would like to add: Designing for the Social Web by Joshua Porter

Tools:

• Silverback — guerrilla usability testing
• Card sorting tool Optimal Sort

Further reading:

• Finding the “Click” moment ;-) The Search for seducible moments by Jared Spool
• Oldie but still (!) 14 principles of polite apps (PDF) by Alan Cooper
• Impressive scientific usability research results and guidelines (PDF) by the U.S. Department of Health and Human Services (now isn’t that the right kind of department for UX issues?)

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Written by cbgreenwood